Privacy Policy
Last updated: 8 March 2026
1. About this policy
Velora Property Care (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.
2. Information we collect
We collect personal information you provide when you request a quote, contact us, or use our services. This may include your name, email address, phone number, property address, and details about your cleaning requirements.
3. How we use your information
We use your personal information to provide and improve our cleaning services, respond to your enquiries, send service-related communications, and comply with legal obligations. We do not sell your personal information to third parties.
4. Disclosure of information
We may disclose your information to our cleaning staff to fulfil your booking, to third-party service providers who assist our operations (under confidentiality obligations), or where required by law.
5. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no internet transmission is completely secure.
6. Access and correction
You may request access to or correction of your personal information at any time by contacting us at admin@velorapropertycare.com.au.
7. Contact us
For privacy-related enquiries or complaints, please contact us at admin@velorapropertycare.com.au.